Forest AI LLC (collectively, "Forest AI", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, share, and protect your information when you use our website, applications, APIs, plugin integrations, and services (collectively, the "Services"). Please read this policy carefully.
1. Information We Collect
1.1 Information You Provide
- Account Information: When you register, we collect your name, email address, username, and password. Depending on your region, we may also collect your phone number for account security and verification.
- Profile Information: You may optionally provide additional information such as a profile picture, organization name, job title, and preferences.
- Content: We collect the documents, files, text, and other content you upload, create, or input into the Services, including AI chat conversations, search queries, and agent configurations.
- Payment Information: If you subscribe to paid services, payment processing is handled by our third-party payment processors. We do not store full payment card details.
- Communications: When you contact us for support or feedback, we collect the contents of your communications and any attachments you provide.
1.2 Information Collected Automatically
- Usage Data: We collect information about how you interact with our Services, including pages visited, features used, search queries, API calls, and actions taken.
- Device Information: We may collect your IP address, browser type, operating system, device identifiers, and other technical information.
- Log Data: Our servers automatically record information including request timestamps, error logs, and access patterns.
- Cookies: We use cookies and similar tracking technologies (including web beacons and pixels) to enhance your experience, remember your preferences, maintain session security, and analyze usage patterns.
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, maintain, and improve the Services
- Process your AI search queries, document analyses, and agent workflows, and generate responses
- Authenticate your identity and secure your account
- Improve and optimize our AI models and Services (using de-identified or aggregated data, and only in accordance with your preferences and applicable law)
- Communicate with you about your account, service updates, security notices, and support
- Detect, prevent, and respond to fraud, abuse, security incidents, and other harmful activity
- Enforce our Terms of Service and other agreements
- Comply with legal obligations and lawful requests
- With your consent, provide offers, promotions, and marketing communications
3. Data Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: With third-party vendors who help us operate the Services (cloud hosting, analytics, payment processing, customer support, AI model providers). These providers are bound by confidentiality and data protection obligations.
- Legal Requirements: When required by law, court order, subpoena, or governmental regulation, or when we believe in good faith that disclosure is necessary to protect our rights, safety, or property, or the rights, safety, or property of others.
- Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, we may transfer your information to the successor entity, subject to this Privacy Policy.
- With Your Consent: When you have given us explicit permission to share your information.
- Aggregated Data: We may share aggregated, de-identified, or anonymized information that cannot reasonably be used to identify you.
4. Legal Bases for Processing (GDPR/EEA/UK)
If you are located in the European Economic Area (EEA), the United Kingdom, or other regions with similar laws, our legal bases for processing your personal information include:
- Contract: Processing necessary to provide the Services to you under our Terms of Service.
- Legitimate Interests: Processing necessary for our legitimate interests, such as securing and improving the Services, preventing fraud, and analyzing usage, balanced against your rights and interests.
- Legal Obligation: Processing necessary to comply with our legal obligations.
- Consent: Processing where you have provided your consent (e.g., marketing communications), which you may withdraw at any time.
5. Data Security
We implement appropriate technical and organizational security measures to protect your information, including encryption in transit (TLS) and at rest, access controls, authentication requirements, and regular security assessments. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security. You are responsible for maintaining the secrecy of your credentials.
In the event of a data breach that affects your personal information, we will notify you and the relevant supervisory authorities as required by applicable law.
6. Data Retention
We retain your information for as long as your account is active, as needed to provide the Services, or as required to comply with our legal, accounting, and audit obligations. We determine retention periods based on the purpose of collection, applicable law, and legitimate business needs. When you delete your account or content, we will delete or anonymize your personal information within a reasonable period, subject to legal retention requirements and technical limitations (e.g., backups).
7. Your Rights and Choices
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal information
- Export your data in a portable format (data portability)
- Object to or restrict certain processing activities, including for direct marketing
- Withdraw consent where processing is based on consent
- Opt out of data use for AI model training (available in your account settings)
- Lodge a complaint with a relevant supervisory authority
To exercise these rights, please contact us at privacy@deep-document-search.com. We will respond within thirty (30) days of verifying your identity. We may require additional information to verify your identity and process your request.
8. Cookies and Tracking Technologies
We use cookies and similar technologies for the following purposes:
- Strictly Necessary: To enable core functionality such as authentication, session management, and security.
- Functional: To remember your preferences and settings.
- Analytics: To understand how users interact with the Services so we can improve them.
You can control cookies through your browser settings. Disabling certain cookies may affect your ability to use some features of the Services.
9. Children's Privacy
Our Services are not directed to individuals under the age of 18 (or 16 in certain jurisdictions), and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete it.
10. International Data Transfers
Your information is stored and processed on servers located in the United States. If you are located outside the United States, your information may be transferred to and processed in the United States, which may have different data protection laws than your country. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses where required by applicable law. By using the Services, you consent to such transfers in accordance with this Privacy Policy.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and, where appropriate, through email or in-app notifications. The "Last Updated" date at the top of this policy indicates when it was last revised. Your continued use of the Services after changes take effect constitutes acceptance of the updated policy.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Email: privacy@deep-document-search.com